Roaming from lifecell: all about tariffs and services

lifecell roaming —

make sure how easy and affordable it is

How to prepare your phone abroad

How to not overpay

Answers to frequently asked questions

What is roaming

it is an opportunity to make calls, receive calls and use mobile internet abroad

provision of mobile communication services abroad is carried out by the network of a foreign operator (roaming partner)

connection to the network usually occurs automatically, provided that roaming is available in your tariff plan

International calls

are calls from Ukraine to numbers of foreign operators with a country code

price of international calls here

Roaming in the EU - like at home

Call and send SMS just like in Ukraine to other networks, and use mobile internet like in Ukraine within your allocated allowance.
All details are available on your tariff plan page.

More details

What is Roaming Like at Home?

Starting from 01.01.2026, thanks to agreements between Ukraine and the European Union, you can use certain mobile services in EU countries the same way as in Ukraine. This is called Roaming like at home.

How are calls and SMS charged in the EU?

Outgoing calls and SMS (to Ukrainian numbers and numbers of the visited country) in the EU are charged the same as calls and SMS to numbers of other operators in Ukraine (subject to limitations established in accordance with current legislation). This does not apply to value-added service numbers or to calls and SMS to a third country (for example, if you are in Poland and call or send an SMS from a Ukrainian number to Germany).

Incoming calls in the EU are free of charge, provided that the 4-week service package is paid according to your tariff plan (the Gadget Security tariff for 12 weeks, except for the 1-day service package).

Please note, that if a tariff plan provides different prices or different minute allowances for calls to lifecell numbers and to numbers of other Ukrainian operators, while abroad a single charging principle applies to outgoing calls to Ukrainian numbers and to numbers of the visited country (including lifecell numbers): the price/minute allowance specified in the tariff plan for calls to numbers of other Ukrainian mobile operators is used. The same principle applies to SMS.

How is mobile internet charged in the EU?

Within the service package of your tariff plan, you receive a certain internet allowance that can be used without any additional charge in the EU in the same way as in Ukraine. The amount of this allowance is determined by a special formula (depending on your tariff plan) and is specified on the tariff plan webpage, via the USSD code *108*5# or in the My lifecell app

After this allowance is exhausted, an additional charge of UAH 50.00 per 1 GB applies (per-kilobyte billing) until the entire volume of the internet package available in Ukraine is used. Thereafter, charging is applied in accordance with the terms of the selected tariff plan: a daily service package or standard charging, as applicable in Ukraine.

Fair Use Policy

These are roaming usage rules that define that mobile services in the EU should be used while travelling, not as a replacement for permanent mobile services in Ukraine.

If a subscriber violates these rules, the operator may apply additional surcharges:

UAH 60.00 per 1 GB of internet (per-kilobyte charging, regardless of internet volume included in the paid service package; or applied instead of standard charging, if applicable).

UAH 1.00 per 1 minute of outgoing calls (regardless of the availability of minutes within the paid service package; or applied instead of standard charging, if applicable). Charging is per second, with a minimum charging period of 30 seconds at the beginning of the call.

UAH 0.10 per 1 minute of incoming calls (per-second charging; or applied instead of standard charging, if applicable).

UAH 0.15 per 1 SMS (regardless of the availability of SMS within the paid service package; or applied instead of standard charging, if applicable).

All taxes and charges are included.

More details

Financial limits on mobile internet

To protect you from unexpectedly high roaming charges, financial limits are applied automatically. These are set limits on the amount you can spend on mobile internet abroad while your tariff plan’s service package is active.

More details

Can I turn off SMS in roaming?

Yes, you can turn off certain SMS sent by the operator while in EU countries.

More details

How to contact emergency services in EU countries?

A database of access methods to emergency services for users in EU countries.

More details

Value-added services and numbers in EU countries

Some phone numbers or number ranges may have additional charges for calls or messages in different EU countries.

More details

How to avoid unexpected roaming charges?

When traveling or staying near a border area, your phone may automatically connect to foreign, border, or non-terrestrial networks (on airplanes or ferries). It may also use mobile internet in the background due to app updates, cloud synchronization, or system processes. This can result in unexpected additional charges.

To avoid this, we recommend:

1. Turn off data roaming
Before traveling abroad, approaching a border, flying, or traveling by sea, disable Data Roaming in your phone settings.

Android: Settings → Mobile Network (Connections) → Data roaming → Turn off

iOS: Settings → Cellular → Cellular Data Options → Data Roaming → Turn off

You can also disable mobile internet while roaming free of charge via your personal account on lifecell.ua, the My lifecell app, or by contacting customer support at +38 063 543 3111.

2. Enable manual network selection
Select the lifecell network manually to avoid automatic connection to networks of another country in border areas.

3. Use Airplane mode
On anairplane or ferry, turn on Airplane mode so your phone does not connectto maritime or aviation networks with higher tariffs. Use Wi-Fi only if needed.

4. Additional recommendations

Turn off automatic app updates;

Limit background mobile data usage:

Android: Settings → Network & Internet → Data usage → Select an app → Turn off Background data.

iOS: Settings → Cellular → Select an app → Turn off mobile data access (or enable Low Data Mode).

Check whether international roaming is blocked on your number;

Use Wi-Fi wherever possible.

Please note
Roaming likeat home rules applyonly to terrestrial networks. Separate, significantly higher tariffs may applyin satellite, maritime, and aviation networks.

Roaming network quality

The quality of calls and mobile internet while roaming depends on the foreign operator’s network you connect to abroad. lifecell does not limit roaming service technologies — everything depends on the partner network generation and communication technologies (3G/4G/5G).

Roaming quality may be affected by:

the available network generation and data transmission technologies of the partner operator;

technical parameters and network load of the operator;

the distance between the partner network and the lifecell network.

Due to network limitations abroad, HD Voice, HD Voice+, and VoLTE may be unavailable in roaming. If VoLTE is available, its quality depends on 4G (LTE) coverage. When leaving the 4G zone, the connection may be interrupted.

Mobile internet performance is also affected by:

the device model and its technical capabilities;

active services on the SIM card;

simultaneous internet use by multiple devices.

Roaming internet speed may impact the proper operation of apps and services, including video streaming, online games, cloud services, and banking applications.

List of roaming partners and available technologies

You can view the list via the link.

Roaming tariffs

You do not need to pay separately for mobile internet in roaming trough 06/30/2026!

Use tariff gigabytes in more than 30 countries within the Gigabytes without borders promotion»

Details

Basic tariffs

When you use internet, calls, or SMS for most countries, the corresponding service package is automatically provided, if only you do not have an activated roaming service or you do not participate in a roaming promotion (for example, the most popular Gigabytes without borders).

In some countries, there is a tariff per minute, megabyte, or SMS. The price depends on the visited country.

Find out what basic tariffs are in the relevant country by the link

What amount on the account is needed for roaming?

The recommended minimum amount is UAH 100-150. Before your trip, we advise you to review roaming promotions that help you save money, roaming services, and basic tariffs in the country you are going to, and choose the best option for you.

Calls in roaming via VoLTE

What is VoLTE?
VoLTE (Voice over LTE) allows you to make and receive calls within 4G/LTE/5G internet network instead of the traditional 2G/3G voice network, which provides a faster connection and the possibility to use 4G internet during a call.

Why it's worth to connect VoLTE?
In countries where VoLTE is available, you willexperience a faster connection during a call and be able to use 4G internet atthe same time. Connection and use is free of charge. More detailed information by the link.

Where VoLTE is available in roaming
The technology is currently available in Anguilla, Antigua and Barbuda, Australia, Austria, Barbados, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Denmark, Dominica, France, Grenada, Iceland, Israel, Italy, Jamaica, Liechtenstein, Luxembourg, Monaco, Montserrat, Norway, Poland, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Singapore, Sweden, Switzerlandand, the Czech Republic, the Netherlands, the United Kingdom, the United States of America, Turks and Caicos Islands and US Virgin Islands.

Activate and enjoy new voice capabilities at no extra charge!

ACTIVATE

About incoming/outgoing calls while roaming

You pay for an incoming call in the same way as for an outgoing one. The person who calls you pays as usual in his country (according to the terms of his tariff plan).

About outgoing calls to third countries while roaming

For example, you have a Ukrainian number (Ukraine - country 1), you are in Poland (country 2), call to the Czech Republic (country 3), the price of such a call will be three-digit UAH 130 per minute.

How much does it cost if I call a subscriber roaming abroad?

If you are in Ukraine and call a subscriber roaming abroad, then the subscriber who is roaming abroad pays for roaming, and you pay according to the terms of your tariff plan (provided that both of you have Ukrainian numbers).

Call forwarding

If you have set call forwarding, then it is better to cancel it while roaming. The price of a forwarded call can be charged as two roaming calls at the same time (depending on the forwarding type).

To cancel all types of call forwarding, or call diversion, dial ##002#

How not to overpay while roaming?

Before your trip abroad, do the following things:

сheck and, if necessary, cancel all types of call forwarding on your number: ##002#

turn off automatic program and app updates

turn off automatic downloading of media files in messengers

turn off modem/internet sharing mode

turn off photo/video auto upload in the cloud (Google Drive, Google Photo, iCloud, OneDrive, Dropbox, lifebox, etc.)

review propositions for roaming to not overpay, by the link

make sure there are enough funds on your account to use the roaming services (check the account in Ukraine: *111#, while roaming: *108#)

Roaming promotions for paying the tariff

The Gigabytes without borders

Get the opportunity to use tariff gigabytes (up to 40GB) in more than 30 countries without extra charges. It is not needed to activate the promotion, just pay for the tariff! When gigabytes are over, just reorder the tariff (*700#) and get more (according to your tariff).

Check the balance within the promotion: *108*5#

Promotion is through 06/30/2026

Countries where the promotion is valid:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Norway, Poland, Portugal (incl. Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (inc. the Balearic and Canary Islands), Sweden, Switzerland, the Netherlands, Turkey, the United Kingdom, and Vatican.

*Pay attention! The promotion is available for subscribers who have had more than 56 days since the date of the SIM card activation and during this period have purchased at least 2 service packages within the tariff.

Pay for the tariff More details

For subscribers of other mobile operators

Port the number to lifecell, activate, for example, the Mega tariff, and immediately receive 25 GB in many countries at no extra charge within the Gigabytes without borders promotion, which is valid through 12/31/2025! All 10 digits of your number are saved, and the tariff will have a special price of UAH 350/4 weeks instead of UAH 500.

Port number to lifecell Promotion details

Other propositions for roaming

The Additional roaming promotion

If internet for the tariff payment is not enough or you need internet for a short period, you can always order profitable internet packages:

5GB for 7 days at UAH 150

15GB for 14 days at UAH 250

40GB for 21 days at UAH 500

Promotion is through 06/15/2026

Countries where the promotion is valid:

Order More details

Services

Roaming online

Order 1 GB, 2 GB, or 5 GB now – use it anytime until the end of 2026!

Countries where the promotion is valid:

Armenia, Australia, China, Georgia, Iceland, Israel, Iraq, Japan, Kazakhstan, Kuwait, Moldova, Monaco, North Macedonia, Pakistan, Qatar, Serbia, South Africa, South Korea, Thailand, Turkey, United Kingdom, Uruguay, United States of America.

More details

Payment

How to top up and check the account while roaming?

You can top up your account without commission on oplata.lifecell.ua or in the My lifecell application.You will need internet and a bank card (open for internet payments abroad).

It is better to download the My lifecell app before a trip abroad!

Check your account while roaming in the My lifecell app or*108# (free of charge)

How to top up the account without internet while roaming?

Call the lifecell contact center:

+380-63-5433-111 (free of charge)

and top up your account by a bank card using the voice menu.

In some countries it is necessary to dial *131* before the number and # after (*131*380635433111#), but such calls are chargeable (specified in the description under the country on the basic tariffs page)

How to order a service for roaming if the tariff plan is not paid?

Order the Roaming online service in the Additional services section by using this link: s.lifecell.ua/o Thus, you pay for the service directly, not topping up your account.

Can I use the tariff plan for roaming?

Thereare special offers that allow you to enjoy the benefits of a paid tariff plan in many countries (Gigabytes without borders and Minutes for Ukraine promorions).

Can I use bonuses to pay for the service?

No. Payment for roaming services is made only from the main account.

Problems with payment by a credit card

Most often, problems with topping up the account by a bank card abroad are related to the established limits on the amount and number of payments. Check the settings in the bank application or call the bank support service (on the back of the payment card).

Calls

What do I need to make calls while roaming?

A phone and at least UAH 40 on the account for 10 minutes, depending on the visited country. Find out the price of the package of minutes at basic tariffs here (just enter the country).

How to dial a number while roaming?

To make a call while roaming, dial:

+— international output

XX— country code (for Ukraine is 380)

XX— code of the city or mobile operator

XXX XX XX— subscriber's number

For example, for calls to Ukraine, dial:

380

XXX XX XX

або

Kyiv

Lviv

In some countries, when roaming, you need to dial *131* before the number and # after (*131*380635433111#), this is indicated in the description under the country on the basic tariffs page.

lifecell contact center for roaming

+380-63-5433-111 (free of charge)

In some countries *131*380635433111# (chargeable), as indicated in the description under the country on the basic tariffs page.

or use chat on the website www.lifecell.ua

I can't make/receive calls while roaming

Make sure that:

your phone is connected to the foreign operator’s network (see Settings - How to connect to the foreign operator’s network)

there are enough funds on the account to make/receive calls

you dial the number correctly (see Calls - How to dial a number while roaming)

call barring or call forwarding is not active, we recommend turning it off

If the problem is not resolved, please contact the lifecell contact center:

+380-63-5433-111 (free of charge)

In some countries *131*380635433111# (chargeable) - it is indicated in the description under the country on the basic tariffs page.

Why can't I see the incoming call number?

Sometimes the numbers of subscribers from Ukraine may not be displayed when calling a subscriber roaming abroad according to the technical conditions of roaming partners.

Settings

Check your phone settings to avoid possible roaming issues

Setting up mobile internet for roaming

Before a trip abroad, check whether the access point (APN): internet is specified in the settings

iOS

Go to Options

Select Cellular Data

Enable Cellular Data

Select Voice and Data

Select LTE or 3G from the list

In the Options in the Cellular Network,
independently enter the access point (APN): internet

Android

Settings

Mobile Networks/Wireless Networks

Press More or More Details
Select Mobile Networks

Select Network Type (LTE, 3G)

Select Access Point Name

Press «+» and enter any name in the Name field.
In the APN field, enter the access point by yourself: internet

Please note that in some countries, mobile internet may be unavailable. You can find out if mobile internet is available under the country name here

How to connect to a foreign operator’s network?

Usually, connection to a foreign operator’s network occurs automatically. But if it doesn’t happen:

Make sure that automatic network selection is selected. After that, turn off the phone (do not restart or turn on airplane mode, namely turn it off) for a few minutes and turn it on. Wait 5-10 minutes. If these recommendations don’t help, go to the next step.

Restart your phone and select the network manually:
For Android: Settings — Mobile network (Connection) — Operator.
For iOS: Settings — Cellular data — Network selection.

5G network has become available for lifecell subscribers in many countries!

The next generation network is available in the following countries: Albania, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Egypt, Finland, France, Georgia, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, the Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Uruguay, Virgin Islands (US).

The fifth generation of mobile networks provides high-speed data transfer without delays and does not affect the cost of internet in roaming.

What is needed to use the 5G network in roaming?

Be in a 5G coverage area• Phone must support 5G

Use a card that supports 4.5G (USIM) or a digital SIM card eSIM (check the SIM card).

5G network must be selected in phone settings

How to find out if a phone supports 5G?

Check the presence of the "5G" item in the phone's network settings

Check the information provided by the manufacturer (box, user manual, description on the manufacturer's website)

Find out how to enable 5G on the phone here

Does your SIM support 4G?

The 3G network is being upgraded to the 4G/LTE standard.

Therefore, in order to avoid problems with mobile internet, make sure that your phone and SIM card support 4G/LTE. You can check it on https://4g.lifecell.ua

You can always change your SIM card for a new one with 4.5G support in any lifecell shop while keeping your number.

Call barring

If you set call barring, we recommend turning it off. Find out how here

For subscribers in the border regions of Ukraine

In the border areas of Ukraine, the phone can get into the coverage area of the foreign operator’s network and automatically register in it. To avoid this, go to your phone settings and select the lifecell network manually:

For Android: Settings — Mobile network (Connection) — Operator.
‍For iOS: Settings — Cellular data — Network selection.

How to avoid accidental roaming near borders and in non-terrestrial networks

Your phone may automatically connect to foreign networks near borders, as well as to non-terrestrial networks - maritime (on ferries) and airborne (on airplanes). Such networks operate at higher rates.

To prevent unexpected charges, follow these simple steps:

Turn off data roaming
Before approaching a border, boarding a ferry, or taking a flight, disable the “Data Roaming” option in your phone settings.

Use manual network selection
Enable manual network selection mode and choose lifecell to ensure your phone stays connected to the Ukrainian network.

Enable airplane mode
During flights or ferry trips, turn on “Airplane Mode” to prevent your device from connecting to maritime or airborne networks with high service charges.

Instructions:

Android: Settings → Mobile network (Connections) → Data roaming → Turn off
iOS: Settings → Mobile Data → Options → Data Roaming → Turn off

Useful codes while roaming

Check the remaining services while roaming or order:

*108#

Check the account:

*111#

Check the remaining services within the tariff plan:

*121#

Check the activated additional services:

*112#

User’s guide Download

0 800 20 5433

5433

+38 063 543 3111