All about roaming by lifecell: tariffs and services

Roaming tariffs

You do not need to pay separately for mobile internet in roaming through June 30, 2023!

It is enough to pay for the service package within your tariff plan and use tariff gigabytes in 32 countries.

Basic tariffs

If the Roaming online or Roaming Puzzle service is not activated, you will need service packages at the basic tariffs. When you start calling (receiving a call), using internet or sending the first SMS, you will be automatically provided with the appropriate service package per day (until 23:59:59 by Kyiv time).

Find out the basic tariffs for your country here (simply enter the country)

What amount of money on the account is needed for roaming?

It depends on the country and your needs. For internet in the countries of group 1 it is UAH 55 for 150MB, for incoming / outgoing calls - UAH 30 for 10 minutes at basic tariffs. Enter the country and find out prices here

Please note that packages at the basic tariffs are valid until the end of the day (until 23:59:59 by Kyiv time).

Check the remaining services within the package:

*108#

What is 150MB enough for?

This is usually enough for:

Messaging in messengers

if you do not upload files, photos, videos, and replace gifs with emoticons :)

Reading social media posts

Reading news

Using maps

Using apps

banking, navigation, etc.

This is usually enough for:

Messaging in messengers

if you do not upload files, photos, videos, and replace gifs with emoticons :)
Reading social media posts
Reading news
Using maps
Using apps

banking, navigation, etc.

About incoming/outgoing calls while roaming

You pay for an incoming call in the same way as for an outgoing one. The person who calls you pays as usual in his country (according to the terms of his tariff plan).

About outgoing calls to third countries while roaming

For example, you have a Ukrainian number (Ukraine - country 1), you are in Poland (country 2), call to the Czech Republic (country 3), the price of such a call will be three-digit UAH 100 per minute.

How much does it cost if I call a subscriber roaming abroad?

If you are in Ukraine and call a subscriber roaming abroad, then the subscriber who is roaming abroad pays for roaming, and you pay according to the terms of your tariff plan (provided that both of you have Ukrainian numbers).

Call forwarding

If you have set call forwarding, then it is better to cancel it while roaming. The price of a forwarded call can be charged as two roaming calls at the same time (depending on the forwarding type).

To cancel all types of call forwarding, or call diversion, dial ##002#

How not to overpay while roaming?

Before your trip abroad, do the following things:

сheck and, if necessary, cancel all types of call forwarding on your number: ##002#
turn off automatic program and app updates
turn off automatic downloading of media files in messengers
turn off modem/internet sharing mode
turn off photo/video auto upload in the cloud (Google Drive, Google Photo, iCloud, OneDrive, Dropbox, lifebox, etc.)
order a roaming service (Roaming Online or Roaming Puzzle) in advance

order a roaming service (Roaming Online or Roaming Puzzle) in advance
make sure there are enough funds on your account to use the roaming services (check the account in Ukraine: *111#, while roaming: *108#)

Services

Roaming online

Calls and internet in one service!

Choose from 300MB to 3GB, and if you need to call — megabytes are automatically exchanged for minutes (100MB = 5 min for 7 days).

The service package is kept until the end of 2022, so it is better to order it right now.

More details

Roaming Puzzle

Package for your needs!

Make your own service package according to your needs: country, number of days, amount of mobile internet, minutes, and SMS.

It is better to make it before the trip, because the package is kept for 30 days.

More details

BiP messenger

Calls without roaming charges!

Receive calls in roaming at no extra charge and call to Ukraine by using the minutes of your tariff plan (BiP In/BiP Out). Even to landline numbers and those who do not use BiP. Internet is only needed.

More details

Basic tariffs

If you haven’t activated the roaming service before the trip, basic tariffs can help you.
‍
These are service packages for 1 day (until 23:59:59 by Kyiv time) which don’t require activation. The first incoming or outgoing call while roaming - and you are automatically provided with the package of minutes at basic tariffs, the first internet access – the package of megabytes, the first SMS - the SMS package.

It's easy and affordable!

More details

Basic tariffs

More details

Special offers for roaming if the tariff is paid

Pay for the service package within your tariff plan from January 1, 2023 and receive up to 300 minutes within the Minutes for Ukraine promotion for use in 8 countries. Call relatives in Ukraine and receive calls! The promotion is valid through 02/28/2023 (inclusive).

More details

Use tariff gigabytes- included in the service package within your tariff plan in 32 countries just like in Ukraine. It is enough to have a paid service package during the promotion period. Feel at home abroad! The promotion is valid through 06/30/2023 (inclusive).

More details

Payment

How to top up and check the account while roaming?

You can top up your account without commission on oplata.lifecell.ua or in the My lifecell application. You will need internet and a bank card (open for internet payments abroad).

It is better to download the My lifecell app before a trip abroad!

Check your account while roaming in the My lifecell app or

*108#

(free of charge)

How to top up the account without internet while roaming?

Call the lifecell contact center:

+380-63-5433-111

(free of charge)

and top up your account by a bank card using the voice menu.
‍
In some countries it is necessary to dial *131* before the number and # after (*131*380635433111#), but such calls are chargeable (specified in the description under the country on the basic tariffs page)

How to order a service for roaming if the tariff plan is not paid?

Order the Roaming online service in the Additional services section by using this link: s.lifecell.ua/o Thus, you pay for the service directly, not topping up your account.

Can I use the tariff plan for roaming?

Each tariff plan allows using services while roaming at basic tariffs or activate the Roaming online or Roaming Puzzle service. There are special offers that allow you to enjoy the benefits of a paid tariff plan.

Can I use bonuses to pay for the service?

No. Payment for roaming services is made only from the main account.

Problems with payment by a credit card

Most often, problems with topping up the account by a bank card abroad are related to the established limits on the amount and number of payments. Check the settings in the bank application or call the bank support service (on the back of the payment card).

Calls

What do I need to make calls while roaming?

A phone and at least UAH 30 on the account for 10 minutes, depending on the visited country. Find out the price of the package of minutes at basic tariffs here (just enter the country).

How to dial a number while roaming?

To make a call while roaming, dial:

— international output

— country code (for Ukraine is 380)

— code of the city or mobile operator

XXX XX XX

— subscriber's number

For example, for calls to Ukraine, dial:

380

XXX XX XX

Kyiv

Lviv

In some countries, when roaming, you need to dial *131* before the number and # after (*131*380635433111#), this is indicated in the description under the country on the basic tariffs page.

lifecell contact center for roaming

+380-63-5433-111

(free of charge)

In some countries *131*380635433111# (chargeable), as indicated in the description under the country on the basic tariffs page.

In some countries *131*380635433111# (chargeable), as indicated in the description under the country on the basic tariffs page.
or use chat on the website www.lifecell.ua

or use chat on the website www.lifecell.ua

I can't make/receive calls while roaming

Make sure that:

your phone is connected to the foreign operator’s network (see Settings - How to connect to the foreign operator’s network)
there are enough funds on the account to make/receive calls
you dial the number correctly (see Calls - How to dial a number while roaming)
call barring or call forwarding is not active, we recommend turning it off

call barring or call forwarding is not active, we recommend turning it off

If the problem is not resolved, please contact the lifecell contact center:

+380-63-5433-111

(free of charge)

In some countries *131*380635433111# (chargeable) - it is indicated in the description under the country on the basic tariffs page.

Why can't I see the incoming call number?

Sometimes the numbers of subscribers from Ukraine may not be displayed when calling a subscriber roaming abroad according to the technical conditions of roaming partners.

Settings

Check your phone settings to avoid possible roaming issues

Setting up mobile internet for roaming

Before a trip abroad, check whether the access point (APN): internet is specified in the settings

iOS

Go to Options

Select Cellular Data

Enable Cellular Data

Select Voice and Data

Select LTE or 3G from the list

In the Options in the Cellular Network, independently enter the access point (APN): internet

Android

Settings

Mobile Networks/Wireless Networks

Press More or More Details
Select Mobile Networks

Select Network Type (LTE, 3G)

Select Access Point Name

Press «+» and enter any name in the Name field.
In the APN field, enter the access point by yourself: internet

Please note that in some countries, mobile internet may be unavailable. You can find out if mobile internet is available under the country name here

How to connect to a foreign operator’s network?

Usually, connection to a foreign operator’s network occurs automatically. But if it doesn’t happen:

Make sure that automatic network selection is selected. After that, turn off the phone (do not restart or turn on airplane mode, namely turn it off) for a few minutes and turn it on. Wait 5-10 minutes. If these recommendations don’t help, go to the next step.
Restart your phone and select the network manually:
‍For Android: Settings — Mobile network (Connection) — Operator.
For iOS: Settings — Cellular data — Network selection.

Does your SIM support 4G?

The 3G network is being upgraded to the 4G/LTE standard.

Therefore, in order to avoid problems with mobile internet, make sure that your phone and SIM card support 4G/LTE. You can check it on https://4g.lifecell.ua

You can always change your SIM card for a new one with 4.5G support in any lifecell shop while keeping your number.

Call barring

If you set call barring, we recommend turning it off. Find out how here

For subscribers in the border regions of Ukraine

In the border areas of Ukraine, the phone can get into the coverage area of the foreign operator’s network and automatically register in it. To avoid this, go to your phone settings and select the lifecell network manually:

For Android: Settings — Mobile network (Connection) — Operator.
For iOS: Settings — Cellular data — Network selection.

lifecell roaming—

lifecell roaming

What is roaming

International calls

0 800 20 5433

5433

+38 063 543 3111