lifecell roaming —
make sure how easy and affordable it is
How to prepare your phone abroad
How to not overpay
Answers to frequently asked questions
What is roaming
it is an opportunity to make calls, receive calls and use mobile internet abroad
provision of mobile communication services abroad is carried out by the network of a foreign operator (roaming partner)
connection to the network usually occurs automatically, provided that roaming is available in your tariff plan
International calls
are calls from Ukraine to numbers of foreign operators with a country code
price of international calls here
Roaming tariffs
You do not need to pay separately for mobile internet in roaming trough 12/31/2025!
Use tariff gigabytes in more than 30 countries within the Gigabytes without borders promotion»
Details
Basic tariffs
When you use internet, calls, or SMS for most countries, the corresponding service package is automatically provided, if only you do not have an activated roaming service or you do not participate in a roaming promotion (for example, the most popular Gigabytes without borders, Minutes for Ukraine).
In some countries, there is a tariff per minute, megabyte, or SMS. The price depends on the visited country.
Find out what basic tariffs are in the relevant country by the link
What amount on the account is needed for roaming?
The recommended minimum amount is UAH 100-150. Before your trip, we advise you to review roaming promotions that help you save money, roaming services, and basic tariffs in the country you are going to, and choose the best option for you.
Calls in roaming via VoLTE
What is VoLTE?
VoLTE (Voice over LTE) allows you to make and receive calls within 4G/LTE/5G internet network instead of the traditional 2G/3G voice network, which provides a faster connection and the possibility to use 4G internet during a call.
Why it's worth to connect VoLTE?
In countries where VoLTE is available, you willexperience a faster connection during a call and be able to use 4G internet atthe same time. Connection and use is free of charge. More detailed information by the link.
Where VoLTE is available in roaming
The technology is currently available in Australia, Austria, Canada, Finland, Luxembourg, Monaco, Sweden, Switzerlandand, the Netherlands, the United Kingdom, the United States of America, Puerto Rico
Activate and enjoy new voice capabilities at no extra charge!
ACTIVATE
About incoming/outgoing calls while roaming
You pay for an incoming call in the same way as for an outgoing one. The person who calls you pays as usual in his country (according to the terms of his tariff plan).
About outgoing calls to third countries while roaming
For example, you have a Ukrainian number (Ukraine - country 1), you are in Poland (country 2), call to the Czech Republic (country 3), the price of such a call will be three-digit UAH 130 per minute.
How much does it cost if I call a subscriber roaming abroad?
If you are in Ukraine and call a subscriber roaming abroad, then the subscriber who is roaming abroad pays for roaming, and you pay according to the terms of your tariff plan (provided that both of you have Ukrainian numbers).
Call forwarding
If you have set call forwarding, then it is better to cancel it while roaming. The price of a forwarded call can be charged as two roaming calls at the same time (depending on the forwarding type).
To cancel all types of call forwarding, or call diversion, dial ##002#
How not to overpay while roaming?
Before your trip abroad, do the following things:
сheck and, if necessary, cancel all types of call forwarding on your number: ##002#
turn off automatic program and app updates
turn off automatic downloading of media files in messengers
turn off modem/internet sharing mode
turn off photo/video auto upload in the cloud (Google Drive, Google Photo, iCloud, OneDrive, Dropbox, lifebox, etc.)
review propositions for roaming to not overpay, by the link
make sure there are enough funds on your account to use the roaming services (check the account in Ukraine: *111#, while roaming: *108#)
Roaming promotions for paying the tariff
The Gigabytes without borders
Get the opportunity to use tariff gigabytes (up to 40GB) in more than 30 countries without extra charges. It is not needed to activate the promotion, just pay for the tariff! When gigabytes are over, just reorder the tariff (*700#) and get more (according to your tariff).
Check the balance within the promotion: *108*5#
Promotion is through 12/31/2025
Countries where the promotion is valid:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Norway, Poland, Portugal (incl. Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (inc. the Balearic and Canary Islands), Sweden, Switzerland, the Netherlands, Turkey, the United Kingdom, and Vatican.
*Pay attention! The promotion is available for subscribers who have had more than 56 days since the date of the SIM card activation and during this period have purchased at least 2 service packages within the tariff.
Pay for the tariff More details
The Minutes for Ukraine
Get up to 300 min for incoming calls from Ukrainian numbers and outgoing calls to any Ukrainian numbers for use in Belgium, France, Luxembourg, Moldova, Poland, Romania, Slovakia, Spain. No need to activate the promotion, just pay for the tariff!
Check the balance within the promotion: *108*4#
Promotion is through 12/31/2025
Pay for the tariff More details
For subscribers of other mobile operators
Port the number to lifecell, activate, for example, the Mega tariff, and immediately receive 25 GB in many countries at no extra charge within the Gigabytes without borders promotion, which is valid through 12/31/2025! All 10 digits of your number are saved, and the tariff will have a special price of UAH 350/4 weeks instead of UAH 500.
Port number to lifecell Promotion details
Other propositions for roaming
The Additional roaming promotion
If internet for the tariff payment is not enough or you need internet for a short period, you can always order profitable internet packages:
5GB for 7 days at UAH 150
15GB for 14 days at UAH 250
40GB for 21 days at UAH 500
Promotion is through 12/15/2025
Countries where the promotion is valid:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Norway, Poland, Portugal (incl. Madeira and the Azores), Romania, Slovakia, Slovenia, Spain (inc. the Balearic and Canary Islands), Sweden, Switzerland, the Netherlands, Turkey, the United Kingdom, and Vatican.
Order More details
Services
Roaming online
Order 1 GB, 2 GB, or 5 GB now – use it anytime until the end of 2025!
Countries where the promotion is valid:
Armenia, Australia, China, Georgia, Iceland, Israel, Iraq, Japan, Kazakhstan, Kuwait, Moldova, Monaco, New Zealand, North Macedonia, Pakistan, Qatar, Serbia, South Africa, South Korea, Thailand, Turkey, United Kingdom, Uruguay, United States of America.
More details
Payment
How to top up and check the account while roaming?
You can top up your account without commission on oplata.lifecell.ua or in the My lifecell application.You will need internet and a bank card (open for internet payments abroad).
It is better to download the My lifecell app before a trip abroad!
Check your account while roaming in the My lifecell app or*108# (free of charge)
How to top up the account without internet while roaming?
Call the lifecell contact center:
+380-63-5433-111 (free of charge)
and top up your account by a bank card using the voice menu.
In some countries it is necessary to dial *131* before the number and # after (*131*380635433111#), but such calls are chargeable (specified in the description under the country on the basic tariffs page)
How to order a service for roaming if the tariff plan is not paid?
Order the Roaming online service in the Additional services section by using this link: s.lifecell.ua/o Thus, you pay for the service directly, not topping up your account.
Can I use the tariff plan for roaming?
Thereare special offers that allow you to enjoy the benefits of a paid tariff plan in many countries (Gigabytes without borders and Minutes for Ukraine promorions).
Can I use bonuses to pay for the service?
No. Payment for roaming services is made only from the main account.
Problems with payment by a credit card
Most often, problems with topping up the account by a bank card abroad are related to the established limits on the amount and number of payments. Check the settings in the bank application or call the bank support service (on the back of the payment card).
Calls
What do I need to make calls while roaming?
A phone and at least UAH 40 on the account for 10 minutes, depending on the visited country. Find out the price of the package of minutes at basic tariffs here (just enter the country).
How to dial a number while roaming?
To make a call while roaming, dial:
+— international output
XX— country code (for Ukraine is 380)
XX— code of the city or mobile operator
XXX XX XX— subscriber's number
For example, for calls to Ukraine, dial:
+
+
+
+
380
or
or
or
63
93
44
32
XXX XX XX
Đ°Đ±ĐŸ
Kyiv
Lviv
In some countries, when roaming, you need to dial *131* before the number and # after (*131*380635433111#), this is indicated in the description under the country on the basic tariffs page.
lifecell contact center for roaming
+380-63-5433-111 (free of charge)
In some countries *131*380635433111# (chargeable), as indicated in the description under the country on the basic tariffs page.
or use chat on the website www.lifecell.ua
I can't make/receive calls while roaming
Make sure that:
your phone is connected to the foreign operator’s network (see Settings - How to connect to the foreign operator’s network)
there are enough funds on the account to make/receive calls
you dial the number correctly (see Calls - How to dial a number while roaming)
call barring or call forwarding is not active, we recommend turning it off
If the problem is not resolved, please contact the lifecell contact center:
+380-63-5433-111 (free of charge)
In some countries *131*380635433111# (chargeable) - it is indicated in the description under the country on the basic tariffs page.
Why can't I see the incoming call number?
Sometimes the numbers of subscribers from Ukraine may not be displayed when calling a subscriber roaming abroad according to the technical conditions of roaming partners.
Settings
Check your phone settings to avoid possible roaming issues
Setting up mobile internet for roaming
Before a trip abroad, check whether the access point (APN): internet is specified in the settings
iOS
Go to Options
Select Cellular Data
Enable Cellular Data
Select Voice and Data
Select LTE or 3G from the list
In the Options in the Cellular Network,
independently enter the access point (APN): internet
Android
Settings
Mobile Networks/Wireless Networks
Press More or More Details
Select Mobile Networks
Select Network Type (LTE, 3G)
Select Access Point Name
Press «+» and enter any name in the Name field.
In the APN field, enter the access point by yourself: internet
Please note that in some countries, mobile internet may be unavailable. You can find out if mobile internet is available under the country name here
How to connect to a foreign operator’s network?
Usually, connection to a foreign operator’s network occurs automatically. But if it doesn’t happen:
Make sure that automatic network selection is selected. After that, turn off the phone (do not restart or turn on airplane mode, namely turn it off) for a few minutes and turn it on. Wait 5-10 minutes. If these recommendations don’t help, go to the next step.
Restart your phone and select the network manually:
For Android: Settings — Mobile network (Connection) — Operator.
For iOS: Settings — Cellular data — Network selection.
5G network has become available for lifecell subscribers in many countries!
The next generation network is available in the following countries: Albania, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, the Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania,  Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Uruguay, Virgin Islands (US).
The fifth generation of mobile networks provides high-speed data transfer without delays and does not affect the cost of internet in roaming.
What is needed  to use the 5G network in roaming?
Be in a 5G coverage area‱ Phone must support 5G
Use a card that supports 4.5G (USIM) or a digital SIM card eSIM (check the SIM card).
5G network must be selected in phone settings
How to find out if a phone supports 5G?
Check the presence of the "5G" item in the phone's network settings
Check the information provided by the manufacturer (box, user manual, description on the manufacturer's website)
Find out how to enable 5G on the phone here
Does your SIM support 4G?
The 3G network is being upgraded to the 4G/LTE standard.
Therefore, in order to avoid problems with mobile internet, make sure that your phone and SIM card support 4G/LTE. You can check it on https://4g.lifecell.ua
You can always change your SIM card for a new one with 4.5G support in any lifecell shop while keeping your number.
Call barring
If you set call barring, we recommend turning it off. Find out how here
For subscribers in the border regions of Ukraine
In the border areas of Ukraine, the phone can get into the coverage area of ​​the foreign operator’s network and automatically register in it. To avoid this, go to your phone settings and select the lifecell network manually:
For Android: Settings — Mobile network (Connection) — Operator.
‍For iOS: Settings — Cellular data — Network selection.
How to avoid accidental roaming near borders and in non-terrestrial networks
Your phone may automatically connect to foreign networks near borders, as well as to non-terrestrial networks - maritime (on ferries) and airborne (on airplanes). Such networks operate at higher rates.
To prevent unexpected charges, follow these simple steps:
Turn off data roaming
Before approaching a border, boarding a ferry, or taking a flight, disable the “Data Roaming” option in your phone settings.
Use manual network selection
Enable manual network selection mode and choose lifecell to ensure your phone stays connected to the Ukrainian network.
Enable airplane mode
During flights or ferry trips, turn on “Airplane Mode” to prevent your device from connecting to maritime or airborne networks with high service charges.
Instructions:
Android: Settings → Mobile network (Connections) → Data roaming → Turn off
iOS: Settings → Mobile Data → Options → Data Roaming → Turn off
Useful codes while roaming
Check the remaining services while roaming or order:
*108#
Check the account:
*111#
Check the remaining services within the tariff plan:
*121#
Check the activated additional services:
*112#
User’s guide Download

0 800 20 5433
Free from fixed and mobile numbers within Ukraine

5433
from mobile

+38 063 543 3111
in roaming
lifecell LLL retains the right to establish tariffs on its services, determine tariff plans according to Law of Ukraine “About electronic communication” (as amended), change the list of such services, as well as change the terms, promotion period, bring to an early termination, suspend its execution unilaterally under the Terms and procedures for the provision of telecommunication services of lifecell LLC
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